Coronavirus (COVID-19) Customer Care

Coronavirus Customer Care

In accordance with the guidelines of CDC, we’ve asked all our technicians to remain vigilant in following proper hygiene.

We have also asked our technicians and any team members who feel ill, sick, are experiencing any coronavirus-related symptom, or who need to care for a family member who has fallen ill, to stay home and seek appropriate medical attention.

In response, we kindly ask our customers take the following precautions before placing a service call for one of our technicians to visit their home:

  • Customers who believe they are showing signs of infection, or who live with someone with symptoms, will be asked to reschedule their appointments. This is especially true if you have fever, cough, shortness of breath or trouble breathing. Call your physician’s office before scheduling an appointment to minimize exposure risk to those in your community.
  • Help us prevent the spread of viruses through good hand hygiene, avoid touching your face and please understand our team will refrain from handshakes.
  • Inform us if you have traveled out of the country recently and reschedule your appointment to ensure you are symptom free if you have traveled within the last 14 days.

We will continue to practice strict universal infection control protocols in our office, as we always have, for your safety.

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